How do I cancel my Credit Builder Account?
If you wish to cancel your Credit Builder Account, please contact our Customer Success team.
If you are on a web or mobile web browser:
- Visit self.inc
- Click the "Get Help" button (bottom right of the page)
- Choose between Email, Chat, or Phone for your preferred method of support
Please Note - Our Chat and Phone support hours are currently 9am-5pm Central Time, Monday through Friday.
If you are on our mobile app, click "Profile" (image of a person on the bottom right of navigation bar), then click "Contact Support" to submit an email request.
Please note - We aim to reply to emails within 48 hours.
You can reach Customer Success via:
Email at firstname.lastname@example.org
The live chat on our website, which typically appears as a tab in the bottom right corner and says "Get help".
By logging into your account and submitting a “help” request
By telephone at 877-883-0999
Before canceling your account, please make sure you understand its potential impact on your credit score.