Closing your Credit Builder Account early will incur an early withdrawal fee of less than $5 depending on the account size. 

The administrative fee paid at account opening is non-refundable. 

If you're having a financial hardship and wish to close your Credit Builder Account early, please contact the Self Customer Success Team:

If you are on a web or mobile web browser:

  • Visit self.inc
  • Click the "Get Help" button (bottom right of the page)
  • Choose between Email, Chat, or Phone for your preferred method of support

Please Note - Our Chat and Phone support hours are currently 9am-5pm Central Time, Monday through Friday.

If you are on our mobile app, click "Profile" (image of a person on the bottom right of navigation bar), then click "Contact Support" to submit an email request.

Please note - We aim to reply to emails within 48 hours.