Why was my SCRA request denied by Self?

There are a few reasons Self may deny a SCRA request, including: 

  • Your active duty period ended more than 1 year before benefits were requested
  • You settled or paid the account in full before starting active duty
  • You opened the account after starting active duty

For details about a denied request, please see the email titled “Follow Up From Self - SCRA Benefits”, which was sent to the email address linked with your Self account.  

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