How to Submit Goodwill Requests to Self
If you had an extenuating circumstance that resulted in a late payment on your credit report, you can submit a goodwill request letter to firstname.lastname@example.org. While we are not able to remove accurate late payments from your credit, we do review each request on a case-by-case basis.
While late payments can hurt your credit, there are steps you can take to recover over time, including making future payments on time, every time.1
To keep on track with your payments to Self:
- Opt-in to mobile alerts and emails to get payment reminders
- Set up Autopay
- Schedule a payment in advance
We also offer a grace period before charging late fees or reporting late payments to the credit bureaus. See details for the Credit Builder Account grace period here. Or see here for the Self Visa® Credit Card grace period.