Can I get an Active Balance or Payoff Letter for my Self Visa® Credit Card?
We understand that sometimes you may have a time-sensitive situation. You can request an active balance letter that will detail the current status of your account.
Reports are compiled for the end of the month and sent out to the credit bureaus early the following month. The credit bureaus will then decide when to process and post the report, but it usually appears mid-late in the month when they receive the report.
Note: For security purposes, we are only able to send the letter to your email address on file. An active balance letter is not a payoff letter. Please keep in mind that interest is compounded daily and your payoff amount changes accordingly. You will have to contact our customer success team to obtain an updated balance.