How do I cancel my Credit Builder Account?

If you wish to cancel your Credit Builder Account, please contact our Customer Success team. 

If you are on a web or mobile web browser:

  • Visit
  • Click the "Get Help" button (bottom right of the page)
  • Choose between Email, Chat, or Phone for your preferred method of support

Please Note - Our Chat and Phone support hours are currently 9am-5pm Central Time, Monday through Friday.

If you are on our mobile app, click "Profile" (image of a person on the bottom right of navigation bar), then click "Contact Support" to submit an email request.

Please note - We aim to reply to emails within 48 hours.

You can reach Customer Success via: 

  • Email at

  • The live chat on our website, which typically appears as a tab in the bottom right corner and says "Get help". 

  • By logging into your account and submitting a “help” request

Before canceling your account, please make sure you understand its potential impact on your credit score.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.