How do I reset my password?
To reset your password, please visit https://www.self.inc/forgot.
Please note - you will need to enter the email address listed in your Self profile to reset your password.
If you are unable to reset your password or you do not receive a password reset email, please contact our Customer Success team.
If you are on a web or mobile web browser:
- Visit self.inc
- Click the "Get Help" button (bottom right of the page)
- Choose between Email, Chat, or Phone for your preferred method of support
Please Note - Our Chat and Phone support hours are currently 9am-5pm Central Time, Monday through Friday.
If you are on our mobile app, click "Profile" (image of a person on the bottom right of navigation bar), then click "Contact Support" to submit an email request.
Please note - We aim to reply to emails within 48 hours.
If you’re having trouble choosing a new password, please make sure your password is a minimum of 8 characters and includes:
One uppercase letter (A, B, C, etc.)
One lowercase letter (a, b, c, etc.)
One number (1, 2, 3, etc.)
One special character (@, #, $, etc.)